At Shabnam Medical Aesthetic, we are committed to the best medical-grade quality skincare that is safest and medically proven by professionals. These products and treatments are sensitive and carry personalized results. We request to go through our refund and return policies for smooth transactions: 

1. Skincare Product Returns

We want you to be happy with your skin care regimen. If you are not happy with any product bought from our clinic, we are happy to accept returns provided that the following apply: 

Time Frame: Any requests for a return need to be sent through within 14 days of the initial purchase. 

Condition: We can only accept sealed, unopened, unused items, in their original packaging with their safety seal intact. Due to the medical nature of these products, we are unable to accept returns of opened or tested items. 

Proof of Purchase: For all returns, a valid original receipt or proof of purchase is needed. 

What we don’t accept: We do not accept back anything clearly labeled “FINAL SALE”, discounted, or expired. 

2. Medical Aesthetic Services

All treatments and products are personalized for specific measures according to clients’ requirements at Shabnam Medical Aesthetics. And hence: 

Services provided: For all procedures (e.g., Dermal Fillers, Botulinum Toxin, Laser procedures, Microneedling, etc.) that are completed, no refunds can be issued. 

Results: The results of each aesthetic procedure may differ individually based on biological factors and skin condition. We make every effort to help understand the procedures, treatments, impacts, and expected results through our consultation before the treatment. However, we can make no guarantees for specified aesthetic results. 

Prepaid Packages: Sessions purchased as part of a multi-package are non-refundable. If you have a medical disability that prevents you from completing your package, please call us directly to speak to our management team. 

3. How to Process a Return

To initiate a return for an eligible skincare product: 

Drop by: Kindly bring the product along with your receipt to our facility. 

Inspection: Our team will examine the item to determine if it is eligible for return. 

Processing: After the request is approved, refunds will be made using the payment method used in the original purchase. Please note that bank transactions may take time to process the credit. 

4. Damaged or Defective Items

If you receive a product that is damaged or defective, please notify us within 48 hours of receiving it. We will happily arrange for an exchange or replacement to ensure you receive the quality care you expect. 

5. Contact Us

If you have questions regarding your purchase or our return policy, please reach out to our team: 
Shabnam Medical Aesthetic 
2525 Boulevard Daniel-Johnson #300, 
Laval, QC, Canada 

Email: info@shabnammedicalaesthetic.com 
Phone: (514) 553-7373 / (450) 505-7373 

Shabnam Medical Aesthetic reserves the right to deny any return that does not meet the specified criteria outlined in this policy.